ChatGPT Prompts for Customer Support

Addressing and Easing Delivery/Shipping Concerns

This prompt helps in creating a response to address and ease customer concerns regarding delivery or shipping of a product or service.

Assisting a Customer with Product Issue

This prompt is used to request assistance in helping a customer resolve a specific issue they are experiencing with their product, which is still under warranty. It seeks guidance on the next steps the customer should take.

Assisting Customer with Functionality or Process

This prompt is used to generate a suggested method to assist a customer who is having difficulties with a specific functionality or process.

Confirming Warranty Coverage for a Customer's Product

This prompt is used to confirm whether the warranty of a product bought by a customer covers a specific issue. It requests information on the purchase date and the specific issue with the product.

Creating a Knowledge Base Article

This prompt assists in creating an article for a knowledge base on a specific topic, with a focus on a particular area and inclusion of certain related terms.

Customer Inquiry about Product or Service

This prompt is used to generate a suitable response when a customer asks about a specific product or service.

Customer Issue Resolution Guidance

This prompt is used to seek advice on how to resolve a problem a customer is facing. The problem is specified in the placeholder.

Damaged Product Handling Procedures

This prompt is used to request the necessary procedures to handle a shipping problem for a customer who received a damaged product. It includes the detail about the damaged product.

Delivery Address Verification Request

This prompt is used to seek assistance in verifying the delivery address for a specific customer's order. The customer and their order are identified by the customer's name and the order's tracking number.

Guiding a Customer on Warranty Repair or Replacement

This prompt is used when a customer reports a glitch in their product, which is under warranty, and needs guidance on how to proceed with getting a repair or replacement.

Handling Billing/Account Related Queries

This prompt guides in forming an approach to handle customer queries related to billing or account issues.

Handling Customer Questions about Product/Service Features

This prompt is used to generate the best approach for handling customer inquiries about a specific feature or aspect of a product or service.

Integrating ChatGPT for Custom Product Guidance

This prompt is intended to generate ideas for integrating ChatGPT into an existing virtual assistant system to provide customized and effective product usage guidance for customers with a specific usage goal, and to identify the necessary information inputs for this.

Leveraging Resources for Advanced Product Usage

This prompt is used to generate ideas on how to use specific resources or information to improve product usage guidance for customers with advanced usage goals. It also explores potential resources that can be incorporated to enhance the quality of the system's guidance.

Optimizing Virtual Assistant Product Guidance

This prompt is designed to generate ideas for the best approach a virtual assistant can take to provide detailed product usage advice, especially in response to a specific type of customer inquiry, ensuring that the guidance meets certain response criteria.

Order Modification Assistance

This prompt is used to seek guidance on how to assist a customer who wants to change an aspect of their order, such as cancelling, modifying, or redirecting it. The order is identified by its tracking number.

Providing Warranty Information

This prompt requests the warranty information for a specific product purchased by a specific customer on a specific date.

Reflecting Brand Values in Product Usage Guidance

This prompt asks for strategies to ensure that the brand's values and messaging are reflected in the product usage guidance provided by ChatGPT, especially when dealing with specific customer demographics or issues.

Shipment Issue Resolution

This prompt is used to request help in addressing a shipment issue faced by a customer. It includes details such as the customer's name, the issue they're facing, their order number, and the delivery company involved.

Strategizing Customer Product Advice

This prompt is designed to help generate strategies for providing customers with advice on how to use a specific product with the aim of achieving a certain goal, while considering the unique circumstances of the customer.

Warranty Claim Assistance

This prompt is used to request information or guidelines on how to file a warranty claim for a specific customer. It includes details like the customer's name, product name, purchase date, and the specific issue they're facing.