ShortcutsGPT - ChatGPT prompts for Chat Support

Analyzing and Improving Response Time of Virtual Assistants

This prompt is used to inquire about the average response time of a Chatbot or Virtual Assistant within a given timeframe, suggestions for improvement, and whether a tool like ChatGPT or another can identify common issues that cause delays.

Boosting Chat Engagement

This prompt is designed to generate a specified number of methods to increase chat engagement while avoiding a particular negative outcome.

Chat Interactions Outcome Analysis

This prompt is used to analyze the outcome (positive, negative, or neutral) of chat interactions for a certain customer segment that occurred within a specific time frame.

Chat Transfer Trends Analysis

This prompt asks the AI to analyze and highlight the trends in chat transfers or escalated issues to an advanced support team for a specific product, service, or department within a certain customer segment over a specified time frame.

Chatbot as a Feedback Collection Tool

This prompt is about the feasibility of using a chatbot or a virtual assistant to collect specific types of client feedback, how to use this feedback to improve a product or service, and whether tools like ChatGPT would be helpful in analyzing the feedback.

Chatbot Missed Chats Weekly Summary

This prompt is used to create a weekly summary for a specific client or company, detailing the number of chats missed by their chatbot, the reasons for these missed chats, and providing strategic advice to reduce these numbers.

Chatbot Performance Weekly Overview

This prompt is used to request a weekly overview of a chatbot's performance for a specific company. The overview includes data such as the number of unique visitors, the percentage of chats completed autonomously by the chatbot, and the frequency of issue escalation to human agents.

Chatbot Performance Weekly Report

This prompt is used to generate a weekly report on the performance of a specific client's or company's chatbot. The report includes metrics such as the rate of successful chats, the average response time, and user evaluations of the chatbot's usefulness and user-friendliness.

Chatbot Skills Weekly Report

This prompt is used to generate a weekly report on the performance of a chatbot for a specific client or company. The report includes information about the most used skills, user feedback, and suggestions for improvement.

Commonly Discussed Features Analysis

This prompt asks the AI to identify the most commonly discussed features or qualities of a specific product, service, or department in chat interactions with a certain customer segment during a specified time frame.

Customer Journey Analysis

This prompt is used to analyze the customer journey for a specific product or service, from discovery to purchase and continued use. It also seeks to identify any drawbacks or opportunities for improvement in the customer experience.

Customer Satisfaction and Loyalty Analysis

This prompt is used to analyze the impact of a specific feature or aspect of a product/service on overall customer satisfaction and loyalty. It also seeks instances of customer feedback relating to this aspect.

Educating Customers about Corporate Social Responsibility

This prompt is used to request key points and resources for educating customers about the company's corporate social responsibility initiatives, particularly their specific values and commitments.

Evaluating and Improving Chatbot Performance

This prompt is used to facilitate a discussion about the performance of a Chatbot or Virtual Assistant. It covers the user intents that the tool deals with, the accuracy, relevance, or tone of its responses, and the possibility of using tools like ChatGPT to improve the responses. It also asks about measures that can be taken to improve the performance and customer satisfaction.

Evaluating ChatGPT Efficiency in Heightening Chat Engagement

This prompt asks for ways to assess the efficiency of ChatGPT in increasing chat engagement and satisfaction. It also seeks guidance on which parameters to observe for measuring a specific outcome.

Feature Clarification Request

This prompt is used when a user needs a detailed explanation about a specific feature or functionality of a product or service offered by a company.

Identifying Suitable Data Analysis Tools for High Traffic Management

This prompt is used to get suggestions on what data analysis tools can be used with ChatGPT to identify patterns in customer inquiries. The aim is to make data-driven decisions for managing chat presence during high-traffic periods on a specific messaging platform and website.

Improving Chatbot Responses

This prompt is about identifying common issues with chatbot responses and suggesting ways to improve them using tools like ChatGPT and enriching the chatbot's training or knowledge base.

Incorporating Tools with ChatGPT for Improved Chat Presence Management

This prompt seeks suggestions on tools that can be integrated with ChatGPT to improve chat presence management and response time on a messaging platform and a social media platform, in coordination with a customer relationship management software and a chatbot platform.

Inquiry about a Product/Service Feature

This prompt is used when a user is interested in purchasing a product or service and needs more information about a specific feature. The assistant should provide detailed information about the feature and explain how it could benefit the user.

Integrating Chatbot with CRM for Personalized Interactions

This prompt is about integrating a chatbot or a virtual assistant with a specific CRM software to personalize customer interactions and identifying the data that needs to be transferred between the two systems.

Keyword Analysis Report

This prompt is used to generate a keyword analysis report, identifying the top mentioned keywords about a specific product, service, or department by a certain customer segment during chat conversations within a defined date range.

Managing Chat Presence Across Multiple Platforms

This prompt asks for strategies to manage chat presence effectively across multiple platforms while maintaining the same brand voice and tone.

Managing Customer's Discount or Refund Requests

This prompt is used to obtain advice on the best strategies and norms to handle customers' requests for discounts or refunds without damaging the relationship.

Problem Solving Request

This prompt is used when a user is experiencing a specific problem while using a product or service provided by a company and needs help in identifying a solution.

Product Comparison Advisor

This prompt is designed to provide an expert opinion on product comparison based on the user's specific needs, features, budget, and usage duration.

Product or Service Inquiry

This prompt is used to inquire about a specific product or service offered by a company. It requests detailed information about the product or service, including its features, cost, and any available special offers.

Product Recommendation Request

This prompt helps users seek recommendations for a specific type of product or service based on their preferences, desired features, budget, and durability requirements.

Product/Service Feature Comparison Request

This prompt is used when someone wants to understand how a specific feature of their product or service compares to that of a specific competitor.

Product/Service Recommendation Request

This prompt is used when a customer needs a recommendation for a specific type of product or service. The customer provides details about the features and qualities they want, their budget range, and how long they hope the product or service will last.

Product/Service Selection Assistance

This prompt is used when a customer needs help selecting a product or service for a specific use case. The customer provides information about the features and qualities they want, their budget, and the durability they are looking for.

Product/Service Value Perception Analysis

This prompt is used to analyze how a specific feature or aspect of a product/service impacts the overall value proposition for consumers. It also seeks to identify features where customers perceive significant differences in value compared to similar market offerings.

Request for Assistance or Resource for Self-Help

This prompt is used when the user needs help with a certain action on their product or service account, or they want the assistant to provide a resource or URL so they can perform the action themselves.

Request for Assistance with a Product or Service

This prompt is used when the user needs assistance with a specific product or service provided by a certain company. The user specifies the issue they are experiencing and asks for a step-by-step guide to resolve the problem.

Request for Assistance with a Subscription Issue

This prompt is used by customers who are experiencing a particular problem with their product or service subscription and need to be connected with a specific department or team member for help.

Request for Customer Usage Trends and Segmentation Analysis

This prompt is used when someone wants to understand customer usage trends or patterns for a specific product or service based on a particular metric, and whether any specific demographic or behavior-based segments show high or low interaction.

Request for Detailed Explanation of a Feature or Product

This prompt is used when the user is confused about a specific feature or product and needs more information about it. The user mentions that they couldn't find relevant details in the product or service documentation and asks for a detailed explanation.

ChatGPT Prompts for Chat Support